Privacy policy 

We value the privacy and the confidentiality of your personal information. Our Privacy Policy sets out how we collect, store, disclose and use your personal information. These obligations apply to your personal information which is collected by us or disclosed to us as a result of dealing with you or collected from you or by you accessing our website at www.MyDoxie.com.au (the ‘Website’). We welcome your comments and feedback.

I, we, us, MyDoxie and MyDoxie.dog are references to the Finniear Trust (ABN 25 174 074 003).

(1) PURPOSE

This Privacy Policy details how we safeguard your personal information and our privacy obligations to you in compliance with the Australian Privacy Principles (APPs) in the Australian Privacy Act 1998 (Cth). It will give you an understanding of:

- the types of personal information MyDoxie collects and holds;

- clearly communicate how and when MyDoxie collects, discloses, uses, stores and otherwise handles personal information;

- inform you about the purposes for which MyDoxie collects, holds, uses and discloses personal information;

- provide you with information about how you may access your personal information, and seek correction of your personal information;

- how we store your personal information and keep it secure;

- provide you with information about how you may make a complaint, and how MyDoxie will deal with any such complaint.

(2) TYPE OF INFORMATION AND COLLECTION

Personal information is information that we use to identify you such as your name, address, and email address or telephone number or where your identity is reasonably apparent from the information provided. We will collect personal information directly from you as clients or from your authorised representatives when you engage us for the purpose of conducting our business. We may collect the following personally identifiable information from users who buy our products or services: name, e-mail address, telephone number, address, and credit card number.

Non-personal information is information about you or your activities which cannot be used to personally identify you and which may be collected when you visit our website. This includes information like the requesting IP address, the type of browser being used, the date and time of the visit, the pages and resources accessed and downloaded, the previous site visited and the user ID used to access the page, if any.

(3) PURPOSE OF COLLECTING INFORMATION & USE OF COOKIES

We may with your consent collect personal information about you or from your representatives for the purpose of providing you with our products or services, contacting you, or obtaining feedback. When you use our services we store, process and transmit your files and information relation to these for the purpose of providing our products and services.

Some information may be collected when you visit this website, such as your IP address, browser type, domain name, visiting time and operation system. We may use Cookies and URLs to collect your visiting date and time date, and information which you may search and browse. These collected information may allow us to offer you more personalised help with our products and services. In some of our email messages, we use a “click-through URL” linked to content on this website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications.

IP address is a serial of numbers automatically allotted by your computer when you use the Internet. In some occasions, your IP address remains the same when you browse different sessions; but it may be different if you are using ISP. We only track these IP addresses connected with session cookies to analyze the website flow volume.

Cookies are small text files that our Services ask to place on your computer's hard drive. If your browser is set to accept cookies, then your browser adds the text in a small file. Our Services use session cookies that expire when you close your browser or persistent cookies that expire after a set period of time. Cookies that are placed by third parties will have their expiration period determined by the third party to offer you more personalised and communicational experiences. You can decide whether or not to accept cookies. The "Help" feature on most browsers will explain how to prevent your browser from accepting new cookies. However, if you choose not to accept cookies, you may not be able to take advantage of some of our features and services through our Services.

(4) ACCESS TO YOUR PERSONAL INFORMATION

You may contact us in writing to amend, correct, or update the personal information that you have provided to us. We will need to obtain proof of your identify before implementing your request and may refuse to provide you with certain information where permitted or required by law. In certain circumstances, the law permits us to deny access to your personal information if:

- access would pose a serious threat to the life, safety or health of any individual or to public health or public safety;

- access would have an unreasonable impact on the privacy of others; the request is frivolous or vexatious;

- the information relates to existing or anticipated legal proceedings and would not be accessible by the process of discovery in those proceedings;

- access would reveal the intentions of a party in relation to negotiations or prejudice those negotiations;

- access would be unlawful; or

- access may prejudice enforcement activities or a security function

(5) DATA SECURITY We have taken reasonable steps to ensure the security of your personal information. We employ appropriate technical, administrative and physical procedures to protect personal information from misuse, interference and loss, unauthorised disclosure or alteration. The personal information we collect from you is strictly confidential and held on highly secure servers in controlled facilities. To ensure the highest security standards, we store data through Shopify data centres, our payment gateways Shopify and Paypal, and on Microsoft Azure data services. The access to such information is restricted to those personnel and third party suppliers who require access for the purpose of us conducting our business and who are subject to strict confidentiality obligations. We use secure methods to destroy or de-identify any personal information as soon as the law permits.

(6) THIRD PARTY PRIVACY We may link to or otherwise make available third party information on the Website. Please note that we are not responsible for the privacy practices of other websites including websites that are linked to the Website. It is the responsibility of the individual Internet user to make decisions regarding the relevance, accuracy, currency and/or reliability of information found on linked sites. Please read the terms and policies of third-party sites before accessing or using such sites. The inclusion of a link on this Website does not imply any endorsement of the linked site by us.

(7) THIRD PARTY SERVICES

We use third-parties, including service providers and software solutions, including web hosting and other cloud based services, to provide you with the best possible experience. We may share your information with our third-party service providers or affiliates (e.g. cloud-based and hosting services, partners, technical service providers, consultants, mail carriers, communication agencies and customer support providers) in order to provide, improve, and promote the Services on our behalf.

For example, we may disclose information to our service providers in order to enable them to communicate with you on our behalf. We may also disclose information to platform providers, such as Facebook, in order to permit such providers to serve ads and promote the Services on our behalf on such platforms. To the extent possible, your personal information will be stored in hashed or obfuscated form.

The Services may also enable you to share your information with our third-party partners (“Partners”) in connection with the products and services offered by such Partners, with your permission. Any information shared with a Partner will be subject to the Partner’s then-applicable privacy policy. We’re not responsible for the content, privacy or security practices and policies of any Partner. To protect your information we recommend that you carefully review the privacy policies of all Partners before sharing any information.

We will not share your personal information with independent third parties other than in the circumstances discussed above without your consent.

Before we disclose your personal information cross-border, we will take reasonable steps to ensure that the third party recipient is accountable for keeping your personal information private or otherwise ensure that the third party recipient is subject to a substantially similar privacy law or data protection law or binding scheme that has the effect of or protects the information in a similar way to the Australian Privacy Principles (APPs).

(8) USE OF PERSONAL INFORMATION FOR MARKETING EMAILS

We will only send you marketing related emails if you have specifically given permission for this through an opt-in checkbox during checkout, or if you subscribe to our website by entering your name and email address in the subscribe section of the website.

If you no longer wish to receive emails from us that are marketing related please follow the unsubscribe instructions in any email you receive from us.

(9) AMENDMENT OF THIS PRIVACY POLICY

We may change this Privacy Policy from time to time at our discretion and without notice. If any such changes are made, we will make all reasonable efforts to bring those changes to the attention of our users. An updated version of our Privacy Policy will be maintained on this Website so that you remain aware of the data we collect, how we use it, and under what circumstances we disclose it. The new version will become effective on the date it’s posted, which will be listed at the top of the page as the new effective date.

(10) DISCLAIMER

The use of this Website and its contents is at your risk. None of My Doxies affiliates or directors, officers, employees, agents, contributors, third party content providers or licensors makes any express or implied representation or warranty about, or shall be liable, in contract, tort (including negligence) or otherwise, for any direct, indirect, special or consequential loss, damages or reliance in connection with the Website, its use, its content or any products or services (including MyDoxie’s products or services) referred to on the Website.

We will take all reasonable steps to keep your personal information secure but to the maximum extent permitted by law, we exclude all liability (including in negligence) for the consequences of any unauthorised access to your information. This includes (but is not restricted to) loss or damage you or your clients might suffer as a result of any of the following:

- reliance on the completeness, accuracy, suitability or currency of the email or the Website or their content (including third party material and advertisements on the email or the Website), irrespective of any verifying measures taken by us. The email and the Website are designed for general interest only.

- failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records.

- the provision of credit card or other financial information, the failure to complete (or delay in completing) any transaction, or other loss or damage arising from any e-commerce transacted or attempted to be transacted on the Website.

- defamatory, threatening, offensive or unlawful conduct of third parties or publication of any materials relating to or constituting such conduct.

- a breach by MyDoxie of its Privacy Policy (other than a wilful breach).

You and your organisation agree to indemnify and hold harmless MyDoxie from and against any loss, damage, cost, expense, claim proceeding or liability of any kind that MyDoxie may incur to any third party that arises directly or indirectly from your use of this Website and your activities in connection with this Website.

Although we take all appropriate security measures to protect your information, we cannot guarantee the security of information transmitted over the Internet. Please do not send sensitive or confidential information to us by email as transmission over the Internet cannot be 100% guaranteed. We assume no responsibility for any loss of confidentiality or for the security of any information that you transmit to us electronically.

(11) COMPLAINTS

Please contact us at the email address below if you have any questions or concerns about our collection, use or disclosure of personal information. We will aim to resolve your complaint within 30 days.

contact@MyDoxie.com.au

If you remain dissatisfied, you may refer your complaint in writing to the Office of the Australian Information Commissioner at the following address:

Director of Compliance

Office of the Australian Information Commissioner

Sydney NSW 2001