Free Shipping on Orders Over $100

Shipping & Delivery FAQs

Where is MyDoxie located?

We are located on the Gold Coast, Australia.


How long will it take for my order to be dispatched?

If you place an order before 1.00pm Monday to Friday, your order will generally ship the following day. This will be the case for 95% of the orders we receive.


Do you ship to PO Boxes?

Yes, we do ship to PO Boxes via Australia Post.


Where do you ship from?

We ship from the Gold Coast, QLD where our warehouse is located.


Can I pick my order up from your warehouse?

Unfortunately we do not currently have a pick up option.


What if I am not home when my parcel is delivered?

All Australian parcels delivered by Australia Post will be left at the premises if deemed safe by the postman. If the delivery driver deems the location unsafe, the package will be sent to your local Post Office for collection. You can now create an account via the Australia Post MYPOST site and redirect parcels to another location, or work address or your local Post Office for collection and safe keeping.


I entered the wrong address when I ordered, what can I do?

If you have not had a dispatch notice by email, get in touch with us immediately, noting your order number, and the correct address and we will try and change the details for you. If your order has already shipped, and you have registered on MyPost, you can redirect parcels up to an hour before delivery by logging on.



Returns & Issues


If I am not happy with the product I have ordered, can I return it?

Yes, we have a 30 day money back guarantee. If the product is not faulty, it must be in its original condition, unused and in undamaged packaging. Please contact us at to request a Return Form that must accompany your return. For more information please see our Returns Policy


My product was damaged when it arrived, what do I do?

Please contact us at right away and we will have this sorted out for you. Products will break from time to time in transit. Please, if possible, take a couple of photos of the issue before getting in touch, so we can assess what went wrong. We will give you details on where to send them, once you get in touch.


Can I cancel my order?

You can cancel your order until 8 hours before dispatch.. If you place an order before our shipping deadline and want to cancel it, it will likely not be cancelled as we are packing & shipping any new orders to be sent out right away. You can however return any items that are not wanted. Please refer to our Returns Policy.



Shopping FAQs


What are your payment options?

Payments can be made with a Mastercard, Visa or PayPal. We may offer zipPay or AfterPay in the near future.


Can I make an order by telephone?

Currently you cannot make an order over the phone. All orders need to be placed online via our safe and secure payment gateway.


Can I lay by my pet purchase?

Unfortunately, we do not accept Layby for purchases in our webstore.


I want to order a product in bulk, can I get a discount?

Depending on the product and the amount needed we can look into this for you. We consider bulk as 20+ of a certain item. Please contact us at to request a bulk order discount.


I cannot see a certain product on your website, can you get it in?

If you do not see a product on our website, please contact us at and we will do our best to get it into stock. We have many distributors so have a wide selection of products available to us.


Do you have any discount coupons for

We do from time to time have coupons and specials. To keep up to date with this please like us on Facebook and follow us on Instagram.



General Questions


Do you sponsor or donate to animal shelters?

We donate a full 20% of ALL profit from ALL sales to help Dachshunds in need.

We actively support the charity Devoted 2 Dachshund Rescue by donating 10% of the profit from every single sale. The team at D2DR are genuinely DEVOTED to Dachshunds, and provide care and rehoming for abandoned, injured and sick Dachshunds of all ages.

We also donate a further 10% of all profits to our own MyDoxie IVDD Fund, Every time this fund reaches $10,000 we seek out a dachshund with IVDD who has a family that cannot afford the surgery, support wheels and rehabilitation needed, and we sponsor the required surgery to give life and happiness back to the Doxie and their human family.

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